Using Our Services
Our Psychics
Privacy of our Service
Purchases, Billing, & Pricing:
General Questions
Using Our Service
How do I buy a psychic reading?
As a new customer, you can create a Hollywood Psychics account here on our Web site or call 1.866.866.5949 and press Zero to speak with a Customer Service representative. You will always know what you're spending at Hollywood Psychics because you pre-pay for access to our service.
You must be 18 years of age or older and have a major credit, debit, or gift card (Visa, MasterCard, American Express, or Discover) to create an account. You also can pay with Western Union, Money Gram or a Money Order. We do not accept checks. Contact our Customer Service department at 1.866.866.5949 with any questions.
Money Orders:
Purchase a money order in the dollar amount you’d like to add to your Hollywood
Psychics account, remember the minimum amount is $10.00.
Make the money order payable to:
Hollywood Psychics
Mail to:
P.O. Box 794
Langhorne, PA 19047
Please include your name, address, telephone number and date of birth. Allow 2 weeks
for us to receive your payment and call our Customer Care department at 1.866.866.5949 for your account
information. We also offer the option to wire money through Western Union or Money
Gram.
Western Union:
Visit a location that offers Western Union. For a Western Union location near you,
visit
www.westernunion.com
- Obtain a "blue" Quick Collect Form.
- Complete the form with:
- Company Name: HPS 18003583372
- Code City: HPSYCHICS
- State: PA
- Account Number: Is your area code + phone number.
The total amount should be the amount of dollars you want to add to your Hollywood
Psychics account, plus the $11.95 wiring fee Western Union charges. Example: I want
to add $30.00 to my Hollywood Psychics Account: $30.00 + $11.95 = $41.95.
Call our Customer Care Department at 1.866.866.5949
after receiving the Money Transfer Control number and provide it to us for verification.
Money Gram:
Visit a location that offers Money Gram. For a Money Gram location near you, visit
www.moneygram.com. To complete your transaction, complete the form with:
- Company name: Hollywood Psychics
- Account Number: Hollywood Psychics
- City and state: Langhorne, PA
- Receive Code: 6112
The total amount for the Money Gram is the amount of dollars you want to add to
your account, plus the $12.50 Money Gram wiring fee.
Example: I want to place $30.00 into my Hollywood Psychics Account: $30.00 + $12.50
= $42.50.
Call our Customer Care department at 1.866.866.5949 after receiving the reference number and provide it to us for verification.
How does a reading work? What am I supposed to do?
We suggest that you review our About Psychic Readings" article. You’ll get an overview of how to select a Psychic, what typically occurs during a reading, and how you can prepare for your reading to get the most out of it.
Do I have to use all of the dollars on my account when I get my reading?
Not at all. You decide on the length of your reading, so talk for as few or as many
minutes as you like, up to the total amount of dollars on your account.
How do I know how long I can talk?
We do the math for you! Our phone service will let you know prior to connecting
with your chosen Psychic how much time you have available for your reading. This
is based on the Psychic Advisor’s rate per minute and the total dollars (including
your Bonus Dollars) available on your account.
What if I don't use all of my dollars on my account?
The dollars you add to your account do not expire, so you can use them whenever
you like!
What are Bonus Dollars?
Bonus Dollars increase your account balance and are used to extend your readings.
Look for opportunities to earn Bonus Dollars during promotions and special email
offers. If you are not receiving email from us now, contact our Customer Care Department
to update your account.
How do I use Bonus Dollars?
Bonus Dollars are used to extend your reading automatically. Once your paid account balance reaches $0, your Bonus Dollars kick in to extend your reading. Any unused Bonus Dollars will expire after 48 months if you haven’t used your Hollywood Psychics account.
How do I use Offer Codes?
An Offer Code has four or five digits and is used to apply exclusive offers or other special rates to your purchase.
Simply enter an Offer Code when asked and follow the instructions to process your order. You must use a valid credit card, which will be charged the total amount of dollars you want to add to your account in conjunction with the offer. The amount you’ll see on your account will be the final amount, including the special offer from the applied Offer Code.
What if I don't like my reading?
We are committed to your satisfaction and to providing you with the highest quality psychic readings at affordable rates. We are confident in the quality of our services and expect that you will have a positive experience. If at any time you decide that the call is not going as you had expected or you don't feel a connection with your Psychic, you can simply press the star (*) key to end the conversation. The Psychic will not know why the call has ended and you will save your valuable time and money. Plus, If you’re not satisfied with your experience, we will refund your money or give you the time back to try us again. To request a refund or credit, please contact our Customer Service department within one (1) business day of your last live reading at 1.866.866.5949.
We cannot guarantee the accuracy of psychic readings due to the long-term nature of some content, and the role that each individual plays in fulfilling her or his own destiny.
Hollywood Psychics reserves the right to refuse any credit or refund request.
Am I using my dollars when I go through your phone system's automated menu options?
No - you are not using any of your dollars when going through our automated system.
You only pay for the actual time you are on the line with a Psychic.
How do I get a Free Email Reading?
To get a Free Email Reading you need to sign up for a free Hollywood Psychics membership. Learn more in our Free Email Readings page.
How do I become a Hollywood Psychics member?
To get started, go to our Join Hollywood Psychics page. Fill out the form with your name, email address, birthday, provide a security question and answer, user name and your membership password. Your user name is the way your comments, such as psychic ratings and reviews, will appear publically on the site. Choose a user name that is not personally identifying (for your privacy, we require 8 characters, no more than 3 numbers and no special characters or your last name). We’ll send a confirmation email to the address you provided. Simply click on the link to complete your membership request. You can also call our Customer Care representatives 24/7 at 1.866.866.5949.
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Our Psychics
What are the Hollywood Psychics’ rates per minute?
Find out the rate for each Psychic in the Our Psychic Network section. We screen all of our Psychics to ensure their ability to provide authentic, caring readings at an affordable price -- the most competitive in the industry!
How experienced are the Psychics?
Our Psychics are highly skilled and experienced individuals who have all gone through a rigorous and detailed screening process to ensure they possess the skills and gifts needed to give you the highest quality readings available.
What if the Psychic I want to speak with is not available?
We suggest that you check Our Psychic Network for the Psychic you’d like to talk to, and click on that Psychic’s name to get a detailed bio and a general availability schedule of when the Psychic is likely to log on. All times shown are in Eastern Standard Time.
Can you notify me when my favorite Psychics are available?
Yes, we certainly can. We can send alerts to your cell phone letting you know when your favorite Psychics are available. The alerts are sent 24/7, whenever your chosen Psychics log on, but you can choose when you do or do not want to receive alerts. To sign up for My Favorite Psychic Alerts, login to your account and go to the Manage My Alerts section.
When are your Psychics available?
Our psychic services are available 24 hours a day, 365 days a year! Each of our Psychics has indicated his or her general availability on the Bio pages. Please check Our Psychic Network to see who is on the service at any given time.
Can you suggest a Psychic for me?
You can use our Advanced Search feature to narrow your choice of Psychics to those who best fit your needs. You can also review each Psychic's full bio – click on any Psychic’s image or name in our Psychic Network and read more. When you’re on the phone service, you can listen to greetings from each of our Psychics, too. Furthermore, all of our Customer Service Representatives are very familiar with the styles and skills of each of our Psychics and would be happy to recommend a Psychic to you. Call Customer Service at 1.866.866.5949.
How do I leave Feedback for a Psychic Advisor?
Feedback about our Psychics comes directly from you, our Hollywood Psychics members! After each reading, you can rate and provide feedback about the Psychic you talked to. Simply login to your Hollywood Psychics account and under the personal information, click on Rate My Readings. You can rate and provide feedback about readings that have occurred in the last 90 days.
Who else will be able to view or read my comments about a reading with a Psychic?
Your comments and star rating about a reading with a Psychic will be visible their
individual bio page under Testimonials. Only your first name, city, state and date
will be posted with your feedback.
What do the stars next to each Psychic's name represent?
The stars next to each Psychic’s name represent the ratings from customers. After
each reading, customers are encouraged to rate their experience with the Psychic
Advisor on a scale of 1 to 5; 1 is a low rating, 5 is a high rating. Your responses
can help you and others make new connections.
Are all star ratings and comments posted, even if they are negative?
Yes, we post both positive and negative feedback. We do review all feedback and star ratings to make sure they are informative and do not contain inappropriate language. The feedback must not reference another Psychic or contain another person’s name or personal information. Readings must be at least 2 minutes in duration for feedback to be posted. Typically feedback and star ratings are updated in a timely manner.
How long can my feedback about a Psychic reading be in length?
Your feedback can be a maximum of 200 characters.
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Privacy of our Service:
Who sees my account information?
Our customer account information is strictly confidential and shared only with the
account holder. We do not share any of our customers’ personal information with
our Psychics.
Do you sell my account information?
No. We do not sell or share any of our customer information. For more information,
please review our Privacy Policy.
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Purchases, Billing, & Pricing:
Do I have to call a Customer Care Representative if I want to make a purchase?
No. As a member you can add dollars to your account through our phone service at any time using our automated purchase system at 1-877-4-Medium (1.877.633486), or you can make a purchase online.
- Purchase through the phone. No need to hang up if your dollars run out. You can extend your reading when your account balance reaches zero and still stay connected. You can also purchase directly through the phone at any time. Choose one of the pre-set dollar amounts ($25.00, $50.00, $75.00, $100.00 and $125.00) and your credit card will be charged.
- Purchase Online. Add dollars to your account, Choose a preset amount or add any dollar amount to your account.
What happens after I've made my first purchase?
- Online Purchases:
When you add dollars to your account online, we provide you with a toll-free number to access the service and a membership number (your telephone number and a 4-digit PIN that we assign). This access information is provided on your order confirmation page on this Web site and through an order confirmation email that is sent shortly after you complete your online purchase.
- Purchasing through the Customer Care Department:
When you add dollars to your account through our Customer Service Department, we’ll give you the above information over the phone, so be sure to have a pen and paper to write down your membership number and PIN. You’ll then be able to access our service.
If you have any questions, please call our Customer Service Department 24 hours a day, 7 days a week at 1.866.866.5949. If your Internet Service Provider uses a spam blocker, be sure to add feedback@hollywoodpsychics.com to your friends list or "whitelist" to ensure you receive the email order confirmation.
I didn't receive my order confirmation email. What should I do?
It is possible that the "spam blocker" being used by your Internet Service Provider (or one that you may have installed on your computer) is not set up to receive email from HollywoodPsychics.com. To prevent email from being blocked in the future, we recommend that you add orders@hollywoodpsychics.com to the friends list in your spam blocker. If you’ve opted to receive email communication from us, you can add hollywoodpsychics@hollywoodpsychics.com to your friends list to be sure you receive all special offers.
You can also get up-to-the-minute information about your account and recent purchases any time through our Customer Service Department. Our representatives would be happy to help you. Give them a call at 1.866.866.5949.
Can you charge my purchase to my phone bill?
We accept all major credit cards, debit cards, Western Union, Money Gram and money orders, but we do not charge any purchases to your phone bill.
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General Questions
I live outside of the United States. Can I still use your service?
Yes. Go to our International Callers page if you
live outside the US.
When I call 1-877-4-Medium am I speaking directly with a Psychic?
If you're an existing customer, you can speak directly with a Psychic by dialing
1-877-4MEDIUM and following the phone prompts. As a new customer, you first need
to connect with one of our Customer Care Representatives who would be happy to assist
you in creating an account so that you can speak with a psychic.
Do I have to use the phone number I gave you to place the call for my reading?
No. You can call from any telephone whenever you like. We do suggest that you find a quiet place so that you can concentrate on the conversation. We also suggest that you not use a cell phone so that your connection is not interrupted.
How can I contact you?
You can contact our Customer Care Team by calling us at
1.866.866.5949
or by emailing us at info@hollywoodpsychics.com.
I don’t want to receive promotions via email. How do I unsubscribe?
If you would like to unsubscribe from email, please provide us with the contact
information required via any of the methods listed below so that we can promptly
and accurately process your request. (In cases where we lack the necessary information,
we will make our best efforts to comply with your request.)
- Login to your member account then click on Update My Account Information and Email Preferences.
Preferences.
- Send an email to us at info@hollywoodpsychics.com indicating your preferences.
- Call our Customer Service representatives at 1.866.866.5949, where they are available to help you 24/7.
- Write to us at:
Hollywood Psychics
Attn: List Manager
P.O. Box 794
Langhorne, PA 19047
Once you have set your communication preferences, you may change them by using any
of the above methods.
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